FAQs

You can get a separate Internet connection for your phone calls, or you can install network equipment at your site that will give priority to your phone calls.

A Skytel Office system supplies any feature you need. Here is a partial list of the features of your Skytel PBX:

• Online Account Management
• Review Payment History
• Review Call History by Extension
• Assign and Manage Extensions
• Conference Calling
• Assign Features by Extension
• IVR Configurable Menus and Personalized Messages
• Interactive Voicemail Configuration
• Forward Voicemail to Email
• Forward Text Email messages as Voicemail
• Personalized Name Announcement
• Personalized Greeting
• Three-Way Calling
• Speed Dial
• Call Forwarding and Following
• Simultaneous Ring
• Call Waiting
• Caller ID with Name
• Call Return (*69)
• Caller ID Block (*67)
• Anonymous Call Rejection (ACR)
• Do Not Disturb (*78)
• Last Number Redial
• Local Numbers
• International Local Numbers
• 800 Numbers
• Fax via VoIP
• ATAs and SIP Phones
• Soft-Phone Compatible
  
  

There are many additional options available with your Skytel Office phone system, including:

• Additional simultaneous calls
• Additional telephones
• Toll Free Numbers
• Different kinds of telephones including cordless phones
• Limited Emergency Calling Services
• Fax lines or Internet Fax service
  
  

Yes. An automated attendant, also called a interactive voice response (IVR) system, is available with your Skytel Office telephone system. The IVR can say whatever you want, for example, "press one for sales, two for accounting, or three for a company directory."

If you prefer a more polished presentation, Skytel can have your greetings professionally recorded for you. There is a small charge for this service. There may be additional charges for IVR systems that are bigger or more complex.

Each user can manage their own extension with the easy to use graphical user interface (GUI.) From the GUI you can see call records, customize your call forwarding settings or manage your voicemail or voicemail settings, for example.

You can purchase as many toll free numbers as you would like. Toll free numbers include prefixes like 800, 877, and 866. There are per minute charges for calls made to a toll-free number.

Yes, you can purchase additional local telephone numbers in most areas in the US. For example, you can have a local number for your business in New York and another local number in California.

You can have a regular, toll-free, or international vanity number. These numbers are subject to availability. Contact sales for information about purchasing a vanity number.

You can choose to record calls. You can record some or all calls. Recorded calls are saved as .wav files.

Yes. The best way to send and receive fax documents using aSkytel system is with a Skytel fax-to-email account. Any fax you get will be sent to your email. You can also purchase a VoIP analog terminal adaptor (ATA) to use with a physical fax machine, however no VoIP service, including Skytel Office, works very well with an old-style fax machine. This may work for you if you have very light fax traffic. If you want to do a lot of faxing, and you want to use your own fax machine, you should consider getting a dedicated fax land line.